Tenant Survey

Have you used a tenant portal platform before? *

Yes

No

How easy was it to set up your tenant portal or app account? *

Very easy

Fairly smooth

Somewhat confusing

Difficult

I didn’t use a portal

Before this survey, did you know tenant portals/apps exist for rent, maintenance, and documents? *

Yes- I know

No

Not sure

Can you view your rent balance and payment history clearly? *

Yes – very clear and up to date

Somewhat clear – minor confusion

Sometimes unclear or missing info

Not available

What is the main reason you haven’t used a tenant portal before? *

My landlord/manager has never offered one

Too hard to set up

I don’t trust it

There are extra fees

I don’t have a compatible payment method

I prefer in-person/phone interaction

Not sure

Other

When submitting a maintenance request, what happens next? *

I get clear updates on progress

I get notified, but updates are sparse

I usually need to follow up manually

I don’t use the platform for this

How comfortable are you using apps for payments or service requests? *

Very comfortable

Somewhat comfortable

Neutral

Not very comfortable

Not comfortable at all

How do you usually contact your landlord/property manager? *

Through the platform’s messaging feature

By email or phone

WhatsApp or SMS

I rarely need to contact them

What is the hardest part of your current rent payment process? *

Remembering the due date

Getting a receipt / proof of payment

Having to travel to pay

Paying extra fees for certain methods

Not sure if payment was received

Takes too much time/effort

Nothing is hard

Other

How would you rate the app or portal’s ease of use? *

Very easy

Fairly user-friendly

Slightly frustrating

Hard to navigate

I don’t use it

What would increase your trust? (Select all that apply) *

Two-step verification (2FA)

Instant payment receipts

See balance/ledger anytime

Pay without saving bank info

Clear fee disclosure

Support contact available

Other

Do you use the platform mostly on mobile or desktop? *

Mobile – works well

Mobile – but it’s hard to use

Desktop

I don’t use the platform

If you had a tenant portal, which features would you use most? (Select up to 5) *

What issues (if any) have you had with rent payment in the platform? (Select all that apply) *

None – it works smoothly

Unclear payment status

Limited payment options

Failed/duplicate payments

Hard to set up recurring payments

Other

If your landlord offered a simple portal with your top features, how likely are you to use it? *

Very likely

Likely

Not sure

Unlikely

Very unlikely

Have you used other rental platforms before (e.g., at past rentals)? *

Yes – and my current one is better

Yes – and my previous one was better

No – this is my first

I’m not sure

What would make setup easiest? *

Magic link / instant setup

Short video walkthrough

Step-by-step guided setup

Help from property office

Written guide / PDF

Other

How secure do you feel sharing your data on the platform (e.g., bank info, lease documents)? *

Very secure

Somewhat secure

Slightly concerned

Very concerned

Not sure

Why do you avoid contacting your landlord/manager? (Select up to 2)

Slow or no response

Hard to reach them

Past conflict / uncomfortable

I prefer to handle issues myself

Language barrier

Not applicable

Other

How do you want to receive rent reminders and maintenance updates? (Select all that apply) *

SMS

Email

In-portal/app notifications

Phone call

Other

Location Information

Which country are you residing in currently? *

Which Province/State are you residing currently?

Contact Details (Optional)

Email

Mobile Number

Instructions

Have you used a tenant portal platform before? *

How easy was it to set up your tenant portal or app account? *

Before this survey, did you know tenant portals/apps exist for rent, maintenance, and documents? *

Can you view your rent balance and payment history clearly? *

What is the main reason you haven’t used a tenant portal before? *

When submitting a maintenance request, what happens next? *

How comfortable are you using apps for payments or service requests? *

How do you usually contact your landlord/property manager? *

What is the hardest part of your current rent payment process? *

How would you rate the app or portal’s ease of use? *

What would increase your trust? (Select all that apply) *

Do you use the platform mostly on mobile or desktop? *

If you had a tenant portal, which features would you use most? (Select up to 5) *

What issues (if any) have you had with rent payment in the platform? (Select all that apply) *

If your landlord offered a simple portal with your top features, how likely are you to use it? *

Have you used other rental platforms before (e.g., at past rentals)? *

What would make setup easiest? *

How secure do you feel sharing your data on the platform (e.g., bank info, lease documents)? *

Why do you avoid contacting your landlord/manager? (Select up to 2)

How do you want to receive rent reminders and maintenance updates? (Select all that apply) *

Location Information

Contact Details (Optional)