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Property Manager Survey
Please take a minute to answer the questions below.
Instructions
Your insights will help us better understand the daily challenges property managers face and how management platforms can be improved.
Have you used a property management portal platform before?
*
Yes
No
Please specify the platform name
*
How smooth was the onboarding experience with your current platform?
*
Very smooth – no issues
Mostly smooth – minor issues
Somewhat difficult – required workarounds
Difficult – significant setup problems
I didn’t handle onboarding
What keeps you operating mostly manually? (Select up to 3)
*
Too busy to change systems
Cost concerns
Fear of data entry mistakes
Staff resistance to change
Owner resistance to change
Tenants won’t use it
Unsure which product to choose
Privacy/security worries
Other
Which of these daily tasks do you find most frustrating in your current platform? (Select all that apply)
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Posting rent charges or tracking payments
Handling maintenance requests and vendors
Communicating with tenants or owners
Running reports or financial statements
Navigating the dashboard or interface
Other
How much time does payment tracking take per week?
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<1 hour
1–3 hours
4–8 hours
9–15 hours
16+ hours
How transparent is your platform to tenants and owners (shared ledgers, real-time updates)?
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Extremely transparent
Adequately transparent
Somewhat limited
Not transparent at all
I’m not sure
How often do payment posting errors or disputes occur?
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Never
Rarely
Monthly
Weekly
Daily
How reliable is the platform’s accounting and reconciliation functionality?
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Very reliable – no issues
Reliable – minor issues
Occasionally inaccurate or unclear
Frequently problematic
I use a different tool for accounting
What is hardest about owner reporting? (Select all that apply)
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Reconciling bank data
Missing invoices/receipts
Splitting expenses correctly
Trust accounting requirements
Customizing reports
Ensuring fees/credits are accurate
Delivering reports on time
Other
How well does your platform support tracking maintenance requests with SLA timelines?
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Excellent – tracks and updates clearly
Good – but SLA visibility is limited
Poor – hard to track progress
Doesn’t support this
Not applicable
How concerned are you about storing tenant/owner financial data in cloud software?
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Not concerned
Slightly concerned
Moderately concerned
Very concerned
Extremely concerned
How would you rate your mobile experience with the platform?
*
Excellent – feature-rich and easy to use
Good – some features missing
Average – functional but clunky
Poor – difficult to use on mobile
I don’t use mobile for this platform
What are your top security concerns? (Select up to 3)
*
Unauthorized system access
Data breach/leak
Bank integration risks
Internal staff misuse
Weak audit trails
Regulatory/compliance penalties
Not sure
Other
Which of the following integrations do you currently use with your platform? (Select all that apply)
*
Xero / QuickBooks
Listing syndication (e.g., Property24, Zillow)
Maintenance vendor platforms
Communication tools (e.g., email/SMS platforms)
None
Other
Which controls are non-negotiable? (Select all that apply)
*
Role-based access permissions
Two-factor authentication (2FA)
Audit logs of all changes
Data encryption
Download/export restrictions
Approval workflows for transactions
Not sure
Other
How effective is the platform’s support/documentation?
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Very responsive and helpful
Generally helpful with delays
Inconsistent or unclear
Poor – often unresolved
I’ve never used support
Are you required to comply with any of the following? (Select all that apply)
*
Trust account rules
Audit requirements
Data protection laws (GDPR/POPIA)
Housing regulations
Not sure
Other
Which reporting tasks are most difficult to complete in your current platform? (Select all that apply)
*
Owner financial statements
Cash flow or rent roll reports
Maintenance cost tracking
Custom data exports
None – reporting is easy
Other
What onboarding approach would make change easiest?
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Self-serve setup
Video tutorials
Live one-on-one onboarding
Done-for-you data migration
Pilot on one property first
Written guide
Preferred channel for onboarding/product updates + pilot interest
*
Email
SMS
WhatsApp
Phone call
Webinar
In-person
Yes, I’d join a pilot
No pilot
Not sure
Other
How well does the platform help with compliance
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Fully supports compliance
Partially supports – some manual work needed
Minimal support – mostly handled externally
Not sure
Not applicable
Location Information
Which country are you residing in currently?
*
Select a country
Australia
Canada
New Zealand
South Africa
United Kingdom
United States
Which Province/State are you residing currently?
Select province/state
Contact Details (Optional)
Email
Mobile Number
Submit Survey
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