Property Owner Survey

Have you used a property management portal platform before? *

Yes

No

How would you rate the onboarding experience with the property owner/landlord portal or platform? *

Very easy

Fairly smooth

A bit confusing

Difficult

I didn’t use a platform

What keeps you from collecting rent digitally? (Select up to 3) *

Tenant prefers cash

Fees are too high

Security/trust concerns

Setup is too complicated

Banking/payment method issues

Regulatory/legal constraints

I’m not sure

Other

What level of access do you have to financial data and rent flow? *

Full – detailed ledgers and real-time updates

Moderate – basic monthly statements

Limited – need to request info

None – rely entirely on my property manager

If you had a secure owner portal, what is the #1 outcome you want? *

Real-time rent visibility

Clear financial statements

Maintenance tracking

Document storage

Tax-ready reports

Reduced back-and-forth communication

Other

How confident are you in the platform’s financial accuracy? *

Very confident – consistent and clear

Somewhat confident – minor confusion

Occasionally confusing or incorrect

Not confident – I double-check with my manager

How concerned are you about sharing financial data on an online portal? *

Not concerned

Slightly concerned

Moderately concerned

Very concerned

Extremely concerned

How often do you check maintenance status via the platform? *

Regularly – I rely on it for updates

Occasionally – if I get a notification

Rarely – I prefer asking my manager

Never – I don’t have access

What are your top concerns? (Select up to 3) *

Unauthorized access

Incorrect payments

Bank-linking privacy issues

Data leaks

Loss of control / approvals

Complexity / mistakes

No support if something goes wrong

Other

What best describes your experience using the landlord portal/interface? *

Intuitive and easy

Mostly easy with a few glitches

Occasionally frustrating

Hard to navigate

I don’t use one

Which access model would you prefer? *

View-only (no transactions)

View + approve expenses

Full access including payments

It depends / Not sure

Do you access the platform on your phone or tablet? *

Yes – mobile experience is great

Yes – but it’s harder to use than desktop

No – I only use desktop

I don’t use the platform at all

From your selection, pick the top 2 “non-negotiable” features. (Select up to 2) *

Real-time rent status

Monthly statements

Maintenance tracking

Document repository

Tax-ready reports

Communication/messages

Approvals for expenses

Other

Do you use any external tools in addition to your landlord platform? (Select all that apply) *

Excel or spreadsheets

Separate accounting software (e.g., Xero)

WhatsApp / email for tenant communication

Other

No external tools used

If your property manager offered a portal with your top 2 features, how likely would you try it? *

Very likely

Likely

Not sure

Unlikely

Very unlikely

How satisfied are you with customer support or help resources? *

Very satisfied

Somewhat satisfied

Neutral

Dissatisfied

Never contacted support

What onboarding would make adoption easiest? *

5-minute guided walkthrough

Short video

Live onboarding call

Set it up for me (concierge)

Written guide

Does your platform assist with landlord compliance (e.g., deposits, forms, taxes)? *

Yes – fully integrated

Partially – I handle some things manually

No – it’s not designed for that

I’m not sure

What would need to change for you to consider trying it?

How do you want to receive important updates? (Select all that apply) *

Email

SMS

In-portal notifications

Phone call

Mailed PDF/Printed

Other

Location Information

Which country are you residing in currently? *

Which Province/State are you residing currently?

Contact Details (Optional)

Email

Mobile Number

Instructions

Have you used a property management portal platform before? *

How would you rate the onboarding experience with the property owner/landlord portal or platform? *

What keeps you from collecting rent digitally? (Select up to 3) *

What level of access do you have to financial data and rent flow? *

If you had a secure owner portal, what is the #1 outcome you want? *

How confident are you in the platform’s financial accuracy? *

How concerned are you about sharing financial data on an online portal? *

How often do you check maintenance status via the platform? *

What are your top concerns? (Select up to 3) *

What best describes your experience using the landlord portal/interface? *

Which access model would you prefer? *

Do you access the platform on your phone or tablet? *

From your selection, pick the top 2 “non-negotiable” features. (Select up to 2) *

Do you use any external tools in addition to your landlord platform? (Select all that apply) *

If your property manager offered a portal with your top 2 features, how likely would you try it? *

How satisfied are you with customer support or help resources? *

What onboarding would make adoption easiest? *

Does your platform assist with landlord compliance (e.g., deposits, forms, taxes)? *

What would need to change for you to consider trying it?

How do you want to receive important updates? (Select all that apply) *

Location Information

Contact Details (Optional)