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Landlord/Property Owner Survey
Instructions
Thank you for taking the time to participate in this survey. Your feedback helps us understand how property owners use landlord platforms and what improvements matter most.
Question 1
Which property owner/landlord platforms have you used or researched? (Select all that apply)
PayProp
WeconnectU / RedRabbit
Buildium
AppFolio
RentRedi
RentBook
TenantCloud
PropertyMe
PropWorx
None of the above
Other (please specify)
Question 2
How would you rate the onboarding experience with the property owner/landlord portal or platform?
Very easy
Fairly smooth
A bit confusing
Difficult
I didn't use a platform
Question 3
What level of access do you have to financial data and rent flow?
Full – detailed ledgers and real-time updates
Moderate – basic monthly statements
Limited – need to request info
None – rely entirely on my property manager
Question 4
How confident are you in the platform's financial accuracy?
Very confident – consistent and clear
Somewhat confident – minor confusion
Occasionally confusing or incorrect
Not confident – I double-check with my manager
Question 5
How often do you check maintenance status via the platform?
Regularly – I rely on it for updates
Occasionally – if I get a notification
Rarely – I prefer asking my manager
Never – I don't have access
Question 6
What best describes your experience using the landlord portal/interface?
Intuitive and easy
Mostly easy with a few glitches
Occasionally frustrating
Hard to navigate
I don't use one
Question 7
Do you access the platform on your phone or tablet?
Yes – mobile experience is great
Yes – but it's harder to use than desktop
No – I only use desktop
I don't use the platform at all
Question 8
Do you use any external tools in addition to your landlord platform? (Select all that apply)
Excel or spreadsheets
Separate accounting software (e.g., Xero)
WhatsApp / email for tenant communication
No external tools used
Other (please specify)
Question 9
How satisfied are you with customer support or help resources?
Very satisfied
Somewhat satisfied
Neutral
Dissatisfied
Never contacted support
Question 10
Does your platform assist with landlord compliance (e.g., deposits, forms, taxes)?
Yes – fully integrated
Partially – I handle some things manually
No – it's not designed for that
I'm not sure
Location Information
Which country are you residing in currently?
*
Select a country
Australia
Canada
New Zealand
South Africa
United Kingdom
United States
Which Province/State are you residing currently?
Select province/state
Contact Details (Optional)
Email
Mobile Number
Submit Survey